Return and Refund Policy
A seamless experience, from dispatch to delivery.
At ShieldOn, we ensure that every order is handled with care and delivered with reliability.
Orders are typically processed promptly and delivered within approximately 7 days, depending on your location. While most deliveries arrive within this timeframe, slight variations may occur due to regional logistics and external factors.
Once your order is dispatched, you will receive tracking details to follow its journey to your doorstep.
Returns
To maintain the highest standards of hygiene and product integrity, ShieldOn products are not eligible for return once delivered.
As a personal care product, our Sweat Control Spray is designed for direct skin application. For this reason, we are unable to accept returns, ensuring that every customer receives a product that is untouched and meets strict quality standards and this also policy ensures that every customer receives a product that is fresh, safe, and uncompromised.
Refunds
In line with our return policy, we do not offer refunds on delivered products.
This policy allows us to uphold product safety, authenticity, and fairness to all customers. Since personal care items cannot be resold or reused once opened or handled, this approach ensures that every ShieldOn product you receive is fresh, secure, and uncompromised.
Our Commitment
While returns and refunds are not applicable, your satisfaction remains important to us. If you experience any issues with your order—such as receiving a damaged or incorrect item—our support team is here to assist you promptly.
Damaged or Incorrect Orders
Your experience matters to us.
If you receive a product that is damaged, defective, or incorrect, we request that you contact us within 48 hours of delivery with clear photos or videos of the issue.
Once verified, our team will promptly arrange a replacement at no additional cost. This ensures that you receive the quality and standard that ShieldOn is committed to delivering.
Our Commitment
Every ShieldOn product is crafted and delivered with intention. While certain policies are essential to maintain safety and quality, our focus remains on ensuring a smooth and trustworthy experience for every customer.
ShieldOn — Delivered with Care. Defined by Integrity.